Returns & Exchanges
We want you to love your Divi hair care routine as much as we do, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not completely happy with your purchase, we are here to help you find the right solution or process a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Package Your Items
Securely pack the products in their original packaging or a sturdy box to ensure they arrive back to us safely.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing